Privacy Policy

Custodianship Student Support Agency collects personal information only to answer your request and to provide custodianship, homestay and support services. This policy follows Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

What we collect

Details you enter in the request form (parent's name, contact details, country, student's age, school, planned dates, message) and, once you become a client, the information in the application forms: identity and passport details, the letter of acceptance, medical and dietary information needed for the student's care, and emergency contacts.

Why we collect it

To reply to your request, to prepare the Custodianship Declaration (IMM 5646), to arrange homestay and to care for your child during their stay in Canada, including contact with the school and medical providers in an emergency.

Who we share it with

Only with those who need it for your child's care and for the services you have requested: the school or school board, the host family, the insurer, medical providers and, where required by law, Immigration, Refugees and Citizenship Canada or the Canada Border Services Agency. We do not sell, rent or trade personal information.

How long we keep it

Request-form data that does not lead to an agreement is deleted within 12 months. Client files are kept for seven years after the services end, as required for accounting and legal purposes, and then securely destroyed.

Cookies and analytics

This website uses only technically necessary cookies and privacy-respecting analytics to understand how the site is used. No advertising trackers are placed.

Your rights

You can ask what personal information we hold about you or your child, request a correction, withdraw consent or ask us to delete your data, subject to our legal retention duties. Write to info@custodianship.ca. You may also contact the Office of the Privacy Commissioner of Canada.

Last updated: September 2, 2026